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Finding Your Part

What is a 'PNC Number' and why do you need it?

The 'PNC Number' or 'Product Number Code' is a unique identification code that is printed on all AEG appliances. It allows us to know exactly what parts will fit your appliance. Model numbers do not accurately enable us to know which parts fit your appliance, which is why we require the PNC Number.


Where can I find my PNC Number?

The PNC Number will be printed on a data-plate or sticker somewhere on your appliance. Click here for instructions on where to find yours.

The recommended replacement part looks different to my current one, why?

Over time, certain parts may have been re-designed or improved, which in very rare circumstances may change the look or colour of the part you require. If you have entered your appliance's PNC Number, and the part you require is listed, this will be the correct part for your appliance.



Are your products genuine AEG parts?

As the manufacturer, we only sell genuine AEG spare parts and accessories in our Webshop.
Please note, universal or pattern parts supplied by another retailers are not guaranteed to fit your appliance, may void your warranty, and are not recommended.


My appliance is faulty but I don't know what part to order...

Customer Services will be unable to diagnose what is faulty on your appliance over the phone or via email. This would need to be determined before placing an order with us.


My appliance is still under warranty...

If your appliance is still under warranty, you can contact Service Force on 03445 610648, who will be able to assist you.


My appliance is a Tricity Bendix/Moffat/Parkinson Cowan, but your website is 'Electrolux', why?

Tricity Bendix was acquired by Electrolux in 1987. Since then, all appliances and sales of spare parts and accessories have been supplied by Electrolux. You can find all your Triciy Bendix spare parts here on our Webshop.


Ordering and Delivery

How will you deliver my order?

Standard Delivery orders are sent via Royal Mail and take 3-5 working days to arrive. 

Next Day Delivery orders are sent via DPD and must be ordered by 3:00 pm on a weekday (Monday - Friday) to arrive on the next business day. Please note: Orders placed after 3:00 pm on Friday, at weekend or on a bank holiday will be delivered on Tuesday.

Orders will normally be delivered in 2 working days if you have chosen Next Day Delivery to Northern Ireland, the Islands and some Scottish postcodes


Can I collect my order in person?

Orders cannot be collected from our warehouse. We only deliver.


Do you deliver internationally?

This Webshop is for customers based in the UK. For international orders, click here.


I live in Channel Islands, do I need to pay VAT?

Our website will charge you VAT at the checkout. Once you have placed your order, click here to contact our Customer Service department who will arrange for the VAT to be refunded.


How do I return my order if not needed?

If are within 14 days of receiving your order, you can return it to us free of charge. If outside of this 14 day period please make contact with us first to discuss your options. Please click here for more details on our returns process. 


After-sales Service

Can someone install the part(s) for me?

However, if you wish to have your spare parts fitted by one of our service engineers, please contact Service Force on 03445 610648. Additional charges will apply.


I require a VAT receipt...

Please click here to contact our Customer Services department. When contacting us, please provide us with your Order Number, and your request for a VAT receipt.


How can I make a complaint?

We value feedback from our customers. In the unlikely event that you are not happy with the service or product that we have provided, and would like to make a complaint, please click here to get in touch with us.