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You have 14 days to return an item if you are not satisfied with it. The 14-day period starts from the time the item is delivered.

You will need to pay for the return postage unless the item is defective. Return the item in its original packaging (including documentation etc.) along with the original delivery note or order number.

It is advisable to return the package using registered/recorded delivery.

Having received the item back at our warehouse, we’ll refund your payment within 30 days.


The return address

AEG Heritage

Preston Road, Aycliffe Industrial Park, Newton Aycliffe, County Durham, DL5 6ED


Phone number

03445 610043

Opening hours are

Monday - Thursday: 8.30 am - 5.00 pm

Friday: 8.30 am - 4.30pm 

To send us an email, please use our contact us form.