Terms and Conditions for Subscriptions
Scope
The following general terms and conditions for subscriptions (hereinafter referred to as "Terms") apply in addition to the General Terms and Conditions for the sale, delivery, and repair of Electrolux plc products (“General Terms and Conditions of Sale”).
These Terms apply when a customer ("you" or "your”) signs up for a subscription to receive certain products at selected intervals, sold by Electrolux plc, a company registered in England and Wales under company number 2331516, with its registered office at 101 Addington Way, Luton, Bedfordshire, LU4 9QQ (hereinafter referred to as "our", "us" or "we").
By signing up for a subscription, you acknowledge that you have read, understood, and agreed to be bound by these Terms which form the contract between you and us for the subscription.
Subscription Products
Only selected products sold on https://shop.aeg.co.uk and marked accordingly can be purchased as part of a subscription ("Subscription Product"). You need a MyAEG account to register for a subscription and purchase Subscription Products. For more information about subscriptions, please visit the dedicated subscription landing page: https://shop.aeg.co.uk/subscription-create-and-administer
Ordering Process and Product Availability
You can sign up for a subscription when you purchase a Subscription Product as part of the ordering process.
If you confirm that you would like to create a subscription, you will be asked to select the frequency and quantity at which you would like your Subscription Product to be delivered.
Our webpages will also highlight that you can cancel or make changes at any time within your MyAEG account.
For each Subscription Product to be delivered under your subscription, you will receive an email to the email address linked to your account confirming your order for the Subscription Product has been placed (“Order Confirmation”) and later, an email confirming that we have dispatched the Subscription Product to you (“Dispatch Email”).
Following the purchase of your first Subscription Product, subsequent Subscription Products will be ordered and delivered to you automatically at the delivery frequency you selected (unless you cancel your subscription in accordance with “Cancellation” below).
No delivery charges apply to Subscription Products delivered under your subscription.For more details about the delivery of a Subscription Product, please refer to clause 4 (Delivery) of the General Terms and Conditions of Sale.
If a Subscription Product is no longer available, we may replace it with a suitable alternative of similar quality and value, which will be identified in the Order Confirmation for the relevant delivery. If you do not wish to receive the replacement product, you may cancel your subscription and return the Subscription Product (see "Cancellation" below).
From time to time, Subscription Products are phased out and not replaced. When this happens, the subscription will end following the delivery of the last Subscription Product, and we will notify you by email.
Term
Your subscription is for an indefinite period and will continue until it is changed or cancelled by you or terminated by us in accordance with these Terms.
To cancel your Subscription – see Cancellation below.
We reserve the right to cancel your subscription(s) at any time by providing no less than 14 days' prior written notice to you, for example, because there has been a change in law, you are in serious breach of these Terms, or we cease offering subscriptions.
If your subscription is cancelled by us, you will be notified by email and will only be billed for Subscription Products that have already been delivered to you. This does not affect your right to cancel in respect of a Subscription Product within 14 days from the day after delivery and to return it within 14 days of notifying us of your cancellation (see "Cancellation" below).
Prices and Payment Terms
You will only be charged for the Subscription Products you receive. The subscription service is provided free of charge, and no postage is charged for the delivery of Subscription Products by our chosen means of delivery.
The price for each Subscription Product delivered under your subscription will be the price shown in the product details on our website (https://shop.aeg.co.uk) on the date of the relevant Order Confirmation for that Subscription Product.
Where we are running general price promotions on our website, these will be reflected in the price you are charged for the Subscription Product. However, promotions that require individual application at checkout (for example, discount codes, multi-buy offers, or product bundles) will not apply to Subscription Products unless we specify otherwise in the relevant promotion.
If the price of a Subscription Product has increased since your last order, we will notify you by email of the price increase before your next order is dispatched. You will also see the updated subscription price in the relevant Order Confirmation.If you do not wish to continue with your subscription at the increased price, you may cancel the subscription in your MyAEG account (see "Cancellation" below).You also have the right to cancel in respect of a Subscription Product within 14 days from the day after delivery, and to return it to us free of charge within 14 days of notifying us of your cancellation, provided it is returned in good condition and unused. Where the price of a Subscription Product has decreased (for example, because of a promotion), the reduced price will be applied automatically, and no prior notification will be given.
Billing is carried out for each subscription interval using the payment method you selected when placing your first order for the Subscription Product.
The payment methods available at checkout will be displayed during the ordering process. The debit will be taken at the delivery intervals selected by you in accordance with these Terms, on or after the date on which the relevant Order Confirmation is sent to you.
If we are unable to complete the charge to your chosen payment method, your Subscription Products will not be dispatched. We may not be able to notify you if a payment attempt fails. It is your responsibility to ensure that your payment details are kept up to date in your MyAEG account for the subscription to continue.
For more information about payment methods, please see clause 8 of the General Terms and Conditions of Sale.
Cancellation
You have the right to change your mind and cancel your subscription at any time.
If you cancel your subscription before your next Order Confirmation has been sent, no further orders will be placed, and you will not incur any further liability to pay for Subscription Products. If an Order Confirmation has already been sent at the time of your cancellation, we will be unable to prevent that order from being fulfilled, and the Subscription Product will be dispatched to you. No further orders will be placed after that delivery.
If a Subscription Product has already been dispatched, you have the right to cancel in respect of that Subscription Product within 14 days from the day after delivery. Once you have notified us of your cancellation, you have a further 14 days to return the Subscription Product to us free of charge, provided it is returned in good condition and unused. Upon return, you will receive a refund.
To cancel your subscription, please email us at new.appliance@aeg.co.uk or call us on 03445 613 613. You can also cancel your subscription online via your MyAEG account.
Refunds will be processed within 14 days of our receipt of the returned Subscription Products in accordance with our Refund Policy, which may be found here: Returns and refunds. For full details of your cancellation and cooling-off rights, or if there are any issues with the Subscription Products, please see clauses 9 and 10 of the General Terms and Conditions of Sale.
Reminders
Subscriptions are renewed automatically depending on the delivery frequency you selected at the time of your subscription.
We will include a reminder in each Order Confirmation, before the dispatch of each Subscription Product, to confirm that you can cancel your subscription at any time (see "Cancellation" above).
In addition, we will send you specific reminder emails about your subscription, including the price of the Subscription Product, details of how to end your subscription, and an explanation that if you do not cancel the subscription, we will take payment and deliver your Subscription Product.
Updates
These Terms were last updated in July 2026.
We may make changes to these Terms at any time to reflect changes in law or regulation, best practice, operational requirements, or additional features of the service. If we do so, we will notify you by email and update the date on which these Terms were last amended. If you do not accept the changes, you must cancel your subscription.
Please print or save a copy of these Terms and any emails from us for your records, as we will not save or file a copy for you.
Complaints
If you are unhappy with us or the service we have provided to you, please contact us using the details set out in clause 10.11 of the General Terms and Conditions of Sale.
Applicable Law and Jurisdiction
These Terms are governed by English law, and you may bring legal proceedings in respect of these Terms in the English courts. If you live in Scotland, you may bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you may bring legal proceedings in either the Northern Irish or the English courts.